linerscore.blogg.se

1. SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER HOW TO
2. SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER CODE
3. SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER PROFESSIONAL

To send with an alpha tag you first need to log into the MessageMedia Hub.

SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER HOW TO

How to add alpha tags with MessageMedia APIs iPhones don’t support special characters, (hyphens or underscores will be stripped out).Their maximum length is 11 characters, (consider abbreviating).They can only be sent once the feature is enabled on your account (contact your account manager).They can only be used for one way message use cases.Each alpha tag must be relevant to your business and/or usecase, and must be registered with MessageMedia before you can send.However, when working with alpha tags or considering using them, there are some limitations that you should be aware of: They know straight away what’s important, greatly increasing engagement with your SMS. Using alpha tags in this situation immediately highlights to the customer what the message is so that they read and act on it straight away.Īnother customer service value-add is being able to specify different alpha tags for your messages allows you to let your customers know which messages are promotional, which are service messages, and which are personal communications. For an example of how to do 2FA with MessageMedia, view our Auth0 solution here.Īnother operational use case involves urgent messaging in customer service – for example, a delivery notification from a courier or mailing business. Adding an alpha tag to these SMS messages increases their authenticity and the customer’s sense of security regarding your service. Most banks are currently using SMS-based 2FA methods in order to confirm new transaction recipients and, sometimes, individual transactions.

For example, having a sender name can increase authenticity for SMS 2FA systems. There are also operational benefits to using alpha tags that you may not have considered.

With your brand or campaign name as the message sender, your customers know immediately whom the SMS is from and what it’s about, greatly reducing their frustration with SMS communications because they know straight away whether they need to look at the message right away or whether it can wait for later. There are a number of marketing reasons to consider using alpha tags.Īn example marketing use case is specifying a brand or campaign name. You can choose to let the recipient know who the SMS is from, what it’s about, or any other information you’d like to convey within the space of 11 characters. With MessageMedia alpha tags you have a total of 11 characters to uniquely identify your business. What is an alpha tagĪlpha tags are a way for you to give your SMS messages a unique ‘sender’ name, which can include digits, text, and some special characters. This is a capability offered by MessageMedia Rest APIs via a mechanism we call “ alpha tags”. When a customer receives a text from a sender with a name rather than a random number, they are going to be much more inclined to trust its messaging.

SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER PROFESSIONAL

If SMS messages are still failing to send or if you need your US/CA toll-free numbers verified, contact Zendesk Customer Support with the ticket ID where the SMS message failed.Have you ever wondered how some businesses are able to send a text message with a name instead of a random number, even though you don’t have them saved in the phone? This certainly makes the message seem more professional and less like random ‘spam’.įor the companies that use this feature, it enables them to control branding and imbue their messages with an element of trustworthiness.

SEND SMS ONLINE FROM ANY NAME TO ANY NUMBER CODE

The end user sent an opt-out code to one of your messages.The SMS message exceeds the 160 character limit.The destination phone number does not support Text.The destination handset is unreachable.Some common reasons why SMS messages may be failing to send: There are multiple reasons why an SMS message can fail. When I review the message details in my Text history, the status of my message is either Undelivered or Failed : I receive one of the error messages below when I send an outbound Text message.